Mercedes-Benz Of Salisbury dealership customer reviews

Ibad Imam 13 Sep 2022

Hands down the best dealership! Jose and the team went above and beyond to help us find the G63 we have been looking for. Everything went pretty smooth and we got our car delivered to our doorstep. Great experience!

5 rate

Johnny Mac 30 Jul 2022

Their team will go far & beyond for the customer.. All I know is satisfaction guaranteed...!!!

5 rate

DeAunte Printup 12 Jul 2022

I worked with Arella to purchase a used Jaguar. From top to bottom, her and her team provided amazing service. She was always available to answer my questions in a timely manner. Within 2 hours I had all the information I needed to purchase the vehicle the next day! I highly recommend her and the te...am for your next purchase, they offer many makes/models! Show more

5 rate

Sina Malone 03 Jun 2022

I have just purchased my first Mercedes from Mercedes-Benz of Salisbury. My sales consultant was Jose Perez and he is amazing. I started looking for a new car in March and had the pleasure of meeting Jose on my first visit to the dealership. He took the time to listen to all the my “must-haves”.... In May I received a text from Jose telling me he had just the right Mercedes coming in the end of the month. True to his word, a GLC-300 was delivered to the dealer and I got to see it May 24th. The rest is history and I purchased the car May 26th. I could not have asked for a more knowledgeable, accommodating salesman. He always went above and beyond, even to the extent of working me in, to have a clear coat sealer applied to my car, when I showed up on the wrong date for the appointment. Jose is a pleasure to work with. Show more

5 rate

Natalie corley 29 Apr 2022

I had purchased a used car initially that was not a Mercedes but had some issues with it from the very beginning. It simply was not going to work but the staff at Pohanka (Pepe, Rachel and Brian) listened to my concerns and gave me options and ultimately we decided to trade that car in for another.... My husband and I drove several cars and the decision was easy! We purchased a super low miles, 3 year old GLA250. It was the best thing I ever did! I love my new car and it wouldn’t have been possible without the EXCEPTIONAL SERVICE of those listed above!! THANK YOU FOR EVERYTHING!! When it’s time for me to purchase another car, you can be assured I’ll be coming back to Pohanka Mercedes Benz in Salisbury!! Show more

5 rate

Tom Fergus 09 Apr 2022

We were traveling to South Carolina from New Hampshire in our 2019 class C motorhome on a MB Sprinter chassis. In New Jersey, the check engine light came on, followed by an instrument panel message that said "10 starts remaining" with the diesel exhaust fluid icon. Bummer. Less than 38,000 miles ...on the motorhome. I had filled the DEF tank during pre-trip prep, and you can check the fluid level while driving...Full. Bummer. We had gone some 300 miles. The level should have gone down. Mercedes Benz of Salisbury, MD was directly on our way so I called at 7:30AM and spoke with Faith Taylor, assistant service manager, who confirmed yes, they work on Sprinters (not all MB dealers do) and yes, they could get my motorhome in the shop when I was coming through. They delivered and by the end of business that same day, we were rolling south with a new DEF injector and feed line. They even repaired a few recalls while the MH was in the shop. Everyone we encountered there was super. I highly recommend Mercedes Benz of Salisbury, MD, part of the Pohanka Automotive Group. Show more

5 rate

Bill Tidwell 05 Apr 2022

Mercedes Benz of Salisbury's service department goes way above the line of duty to make it easy for the customer to do business. My wife Tammy has a busy schedule like most people do these days .The service team picks her car up at her work and leaves her a car to drive while hers is being serviced... .When they returned her car later the same day it was detailed at no charge . I commend the detail department on the job they did because my 100 pound Belgium Sheppard spends a lot of time shedding in that car and I know how much time it takes to vacuum the inside as well as they did ! It is a good feeling to know they care enough to help protect our investment !! Show more

5 rate

Marcus Cannon 21 Feb 2022

Carlos in the service department was wonderful help was having issues with my truck for 2 weeks and he got me thru it GREAT SERVICE

5 rate

Gio Como 26 Dec 2021

Best service department in Maryland. I've been to all of them. I travel over the bay bridge to come here. They treat you well. Pricing is reasonable. Quality of work is excellent and best customer service that I've experienced at any Mercedes service center.

5 rate

Bill Freeman 22 Oct 2021

It was pleasant and nice professional experienced and family friendly staff ?

5 rate

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